Below we've listed some common FAQ's and concerns of our customers, if you have other questions or concerns that are not listed below, please send inquiries to firstname.lastname@example.org
Q: How do I RETURN or EXCHANGE an item?
A: Our goal is that all our customers are happy with their purchase, however please fill out the return form on the back of your invoice in order to RETURN/EXCHANGE an item. You can RETURN or EXCHANGE any unwanted item back to us within 7 business days of delivery date unless it has been marked as a final sale or if it's an item from our swimwear/accessories collection. Please note we cannot provide a credit back for jewelry and swimwear, due to health reasons. Shoes must be in original box and unworn.
******ALL SALE ITEMS, SWIMWEAR, & ACCESSORIES ARE FINAL SALE (NO REFUND/EXCHANGE)******
For all RETURNS and EXCHANGES, please fill out RETURN/EXCHANGES form on the back of your invoice. Please be sure to place the form inside the packaging with the item being returned or exchanged.
Return your order to:
PINK ROSE COUTURE
4200 E. Stan Schlueter Lp Ste H
Killeen, TX 78660
Please be aware that returns costs are to be paid by the customer. Don't forget to obtain and keep your postage receipt in case your return gets lost on its' way back to us. If you just so happen to receive a faulty/incorrect item, please email PRC's Support with your order number and they will be more than happy to assist you.
Q: Can I cancel my order?
A: We’re very quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, unfortunately we’re unable to cancel it.
Q: Why has my order been canceled?
A: Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be cancelled.
Q: What happens if I forget to use a discount code?
A: Once your order has been placed we are unable to manually add the discount. Please note that the discount may be used on your next order if the code is still valid.
Q: Why won't my discount code work?
A: Accuracy: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expired Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
Q: How long does it take to receive a online gift card?
A: When we receive your return at our warehouse, we will process the return within 10 business days. Once your return has been processed, you will receive a gift card via email.
Q: What do I need to bring to pick up my in-store order?
A: In order to pick up any in-store orders, you must have a government issued ID and order number.
Q: How long do I have to pick up my order in-store?
A: If an order goes 10 days without being pick up once it is in-store, it will be shipped back to the online warehouse and the items will be returned to the inventory. You will be issued a 20% restocking fee, that will then be taken from your gift card for the total of the items.
Q: How long is shipping?
A: Please ensure your shipping address is current and correct. Pink Rose Couture cannot be held responsible or liable for misdirected packages due to old or incorrect addresses. Please allow 5-10 business days for processing and shipping of all orders being shipped within the United States. It takes all orders within the United States 1-5 business days to process depending on your method of payment and items are shipped 1-5 days after cleared payment. After the order is shipped, you will receive an email with a tracking number for your order.
All orders placed after 11:00am. is considered the next business day and all orders placed after 10:00am the day before a holiday/bank holiday or 10:00am the day after a holiday/bank holiday will not be processed for shipping until the next business day. Express next day shipping is available for most orders as long as the order are placed by 10:00am that day and your delivery time is dependent on your USPS office and your address.
***WE HOPE THIS HOPE THIS HELP ANSWERS YOUR QUESTIONS/CONCERNS***